Professional Conduct & Appearance Guidelines

(Interviews & Recruiter Calls)

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Our partner employers expect polished, professional candidates.

 

During every interaction with dispatchers, recruiters, and hiring managers you represent yourself and our training program.

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Communication & Behavior

• Be courteous, punctual, and prepared.

• Speak clearly; minimize filler words (“like,” “um”) and avoid slang.

• Listen actively; answer thoughtfully and don’t dominate the conversation.

• Keep your phone on silent and eliminate background noise.

 

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Dress Code (applies to in-person and video interviews)

Wear:

• Professional attire (suit, blazer, button-down shirt/blouse, dress slacks or skirt, professional dress).

• Closed-toe dress shoes.

 

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Do not wear:

• Open-toed shoes (slides, Crocs, flip-flops), shorts, tank tops, hoodies, sweats, ripped jeans.

• Hats, sunglasses, or visible earbuds/headphones.

• Excessive jewelry or excessive makeup.

 

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Grooming & Hygiene

• Hair should be neat and kept away from the face.

• Facial hair (for men) must be trimmed and tidy.

• Nails clean and trimmed; clothing freshly laundered and pressed.

• Use cologne/perfume sparingly.

• Allow enough time for proper hygiene and a professional appearance.

 

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Quick Pre-Interview Checklist

•  Resume and notes ready

•  Phone on silent / notifications off

•  Professional outfit (closed-toe shoes)

•  Hair neat; facial hair trimmed

•  Minimal fragrance

•  Clear, respectful communication—no slang, no filler words

 

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Present yourself like the professional you are—the way you show up reflects on you and our program.